Production Plan for Riordan Manufacturing Essay - 2

Production Plan for Riordan Manufacturing - Essay Example That means that the company aims at [providing the best relationship with the company and that will enhance the client customer relationship. The company believes that relationships that are long term should be sorted by maintenance of a rigorous control that is of a high quality and that should be responsive to the attitude in the execution of the business and the setting of prices that are reasonable. The company also maintains an employee team that is team oriented and innovative in working. The company maintains an innovative team by making sure that it has employees that are properly supported and well informed and the company ensures that the climate that is provided in the working area is focused on viability that is long term. The company has a future that is based on achievement and maintenance of profitability in an attempt to assure that human and financial capital is available so as to encourage growth in the company (Riordan manufacturing.com) The company is a manufacturer of plastics and it employees more than 550 people and it has a projected earnings that is equivalent to $46million. The company is owned by Riordan industries which have a total revenue base that is greater than $ 1 billion. The products that are manufactured by the company include beverage containers that are plastic, customized plastic parts and fan parts that are made of plastic. The company operates 3 entities that are based in Michigan, California and Georgia and a joint venture that is based in china. The operating entities have systems that are independent and they have the following components; The entity that is based in san Josà © is licensed for integration of windows based on ERP manufacturing, financial management and distribution of software application that are designed for processing plastics and assembling of the manufactured products. However, the given license usually does not include the

China And Western Countries Etiquette Differences Cultural Studies Essay

China And Western Countries Etiquette Differences Cultural Studies Essay China is a state of ceremonies since the ancient times while western countries also have their own etiquettes. With the coming of economic globalization period, negotiation becomes the most common and useful activity day by day. In international business negotiations, two or more parties, which are belong to different countries, come together to discuss mutual interests and conflicts. Successful business negotiations certainly bring more benefits and further development to both parties. However, in the real life, etiquette differences will result to some cultural conflicts, even lead to negotiations failures. In order to study how etiquettes influence on business negotiations, this paper uses the method of contrast and analysis, compares Chinese and western business negotiation practice in detail, discusses the impact of etiquette differences on international business negotiations, and puts forward some useful suggestions on the process and strategy of negotiation. [Key words] Reception Etiquette; Difference; Business Negotiations; Impact I. Introduction 1.1 The Purpose of the Study The success of business activities begins with agreements reached between corporations. An satisfactory agreement requires effective business negotiations. Negotiation is a basic human activity and is such a process involving kinds of interpersonal communication activities that takes place at the verbal, nonverbal, situational contextual levels. In a single culture environment, the negotiation process is more predictable and accurate, as negotiators do not have to concern with challenges of languages and cultural differences. Individuals having the same cultural backgrounds tend to display common patterns of thinking, feeling and reacting in line with their cultural heritage. However, there are more challenges in international business negotiations. International business negotiations are ones where the negotiating parties belong to different cultures and do not share the same ways of thinking, feeling, and behaviors. The whole negotiating process is generally more complicated becaus e cultural norms may undermine effective communication. As above, international business negotiation is not only the communication and cooperation in the field of economy, but also among world cultures which have great impact on such kind of negotiations. In fact, conflicts over goals and procedures of negotiations are often intensified by cultural differences. Etiquette, as one part of culture, if its differences are not well understood or dealt with can be serious barriers to successful international negotiations. The greater the cultural difference, the more likely barriers to communication and misunderstanding become. Hence, learning and understanding etiquette differences between the negotiating parties are really conductive to the success of intercultural negotiations. Chinese culture is different from western culture in terms of beliefs, values, lifestyles and world perspective, so negotiations failures often occur due to great differences of these two cultures. In an international business environment, negotiators with an understanding and respect of cultural differences, will have large advantage at the bargaining table. Thus, the author tries to focusing research on the impact of etiquette differences on conflict management styles in sino-western business negotiations and makes a comparison of the different conflict resolution styles commonly found in Chinese and Western cultures. In brief, the purpose of this thesis is to identify etiquette differences between China and western countries, providing suggestions for the international business negotiations, which can help to reduce unnecessary failures of negotiating and accomplish desired agreements. 1.2 The Organazation of the Study This paper consists of five parts. Part 1 introduces the purpose and the organazation of the study. Part 2 gives a general understanding of etiquette and negotiations, which providing a foundation for further study and explores core factors of Chinese and western etiquette. Part 3 points the influence of etiquette on international business negotiations. Part 4 puts forward some suggestions for international business negotiations. Part 5 is the conclusion. This paper keeps pace with the times and is of great practicability. This is the significance of writing the thesis. There are various factors that have impact on international business negotiations such as international economic factors, political environment, pluralism of legal system, culture and etc. The paper combines the material of language and culture with the material of business negotiations, which illustrates the idea of doing research from a multi-disciplinary perspective. The thesis presents a comprehensive review of theories on etiquette, bushiness. II. Differences of Etiquette Between China and Western Countries 2.1 Definition of Etiquette and Negotiation Generally speaking, etiquette refers to the use and communicative occasions, which is a form of showing respect and friendly. Bisiness Etiquette is a code of conduct which must be respected in business dealings(Jin Zhengkun, 2005). It is a kind of art, which shows an elegant picture of life. With the globalization of the whole world, there are more and more communications between western culture and Chinese culture. As everybody knows, cultures between China and western countries are almost different. There are etiquette differences between the two cultures in the respects of reception, greeting, banquet, presenting gifts and so on. In international business negotiations, etiquette is one of the key factors to be concerned. There are different kinds of definitions of negotiations. It may be understood as a process of two or more parties combining their conflicting points of view into a single decision of mutual interest(Wang Guanfu Su Yurong, 2001: 38). Common interests and conflicting interests are two basic elements of negotiations. Negotiations parties must have common goals, or there would be no need for negotiations. Conflicting interests refer to some of preferred outcome is better for one party. In business negotiations, conflicting interests may include payment, distribution, profits, contractual responsibilities, quality and so on. 2.2 The Differences of Shaking Hands and Forms of Address Shaking hands is a usual way in communication. In western countries, people will not necessarily shake hands, just a smile and say hello to others. But in China, even it is the first time they meet, shaking hands is also considered as a basic courtesy. There is no much restriction to shake hands in China while the western countries have certain etiquette. For example, between men and women, woman should be the first person to reach out and shake hands. If the woman has no meaning to shake hands, the man can only nod and bow; between old and young, the young people should give the hand after the old; between the superior and lower levels, the superior should give the hand first; between the host and guest, the person who should first give the hand is the host. Handshaking should be paid attention to watching each other, and take off gloves; otherwise they will be regarded as impolite. In western culture, people can call each others name directly(Austin, 1962: 30), without paying attention to the age, position and seniority. They regard this form of address as a way of showing intimate and close relation(Austin, J. L, 1962: 31). However, in Chinese culture, the position in the family hierarchy and the professional posts are very important. You can not directly call a persons name whose position is higher than you; otherwise people would think you are very impolite. In addition, Confucianism has the strongest influence on the daily lives and business cultures in China. One important doctrine of Confucianism is its teaching on respect for hierarchy and age. The Chinese language has a large vocabulary used to distinguish people in terms of age. The family name plus occupation linked title is popular form of address, such as Professor Wang, Doctor Li. The age difference of the same generation and the difference between paternal and maternal relationship are reflected i n kinship address terms in Chinese but not in English. The table shows the relationship of English and Chinese kinship. 2.3The Differences of Greeting Greeting behaviour are important tools for establishing and maintaining social relationships. Differences in English and Chinese greetings are remarkable. The western people usually use Good morning/ afternoon/ evening? How do you do? Nice to meet you. How are you doing? Hello Hietc. to greet other people. Have you eaten yet? Where are you going? Where have you been? When Chinese people extend greetings to each other, they always ask like this. This is a Familiar greeting way for Chinese people but no other meaning. In Chinese etiquette, this kind of greetings is taken as attitudinal warmth and care toward others instead of inquiring others personal matter. However, these questions make the western people puzzled, even misunderstanding(Goffman, E, 1967: 48). For instance, Have you eaten yet? they may misunderstand you are inviting him to dinner. Where have you been? They may think you are inquiring about his privacy and response you with Its none of your business. 2.4 The Differences of Banquet Chinese table manners occupies a very important position in Chinese peoples lives. They believe that eating is not just the physical needs, but also important social experience. Therefore, it is very important to grasp some knowledge of Chinese dining etiquette, whether you are the host or merely a guest. In Chinese table manners, the guests seated on the seats first. Chinese food dishes include chopsticks, dishes, spoons, bowls and so on. Chopsticks are the main food dishes. When use chopsticks to take food, several problems should paid attention as follows. First, do not lick the chopsticks whether there is food on them or not. Second, when talking with other people, it is necessary to put down your chopsticks, do not waving your chopsticks when talking. Third, do not put chopsticks on food upright, because it is only used for sacrificing. Fourth is strictly the function of chopsticks. Chopsticks are used to take food only. It is very rude to clip teeth or take something else but not the food.Sometimes, when taking food with chopsticks, spoon can also be used to support, the main role of the spoon is to scoop. You should put the spoon on your plate if you do not use it temporarily, do not put it on the table directly, or make it in the food. After taking food with the spoon ,you sho uld eat it immediately, or placed it on your plate, please remember that do not put back to the original place. And if the food is too hot to eat, please not to use the spoon to scoop or boast the food, you can put the food in your own bowl first, and wait for a while to eat. Do not put the spoon into your mouth or lick it again and again. When finish eating, chopsticks should be putted on the table neatly the bowl by the right side, all of the guests can leave only after the host indicates. You cannot leave with dropping your chopsticks after finishing your meals(Yangliu, Tian Dandan Yuan Fushan, 2008). The western people are likely to have a banquet in their own houses, which are different from Chinese etiquette. The guests should reply the invitation before attend the banquet. On formal dinner, a male clerk stand by the gate to help a guest to take off jacket. The host and hostess greets a visitor in the hall and expresses welcome. The guests always arrive late ten to fifteen minutes to let the hosts to prepare adequately, which is another difference from Chinese etiquette. In Western-style banquet, the hostess always enters dining room in the last time. In fact, the hostess is the true host in the banquet, acting the most important role first and last in the banquet. The guests always notice her activity, lest miss appearance. After the banquet begins, when each dish comes up, guests also follow the hosts action. The guest cannot refuse any dish. If the guests do not like some food, they may take less as far as possible. The tableware of Western-style food is knife, fork and dish. People use the right hand to hold a knife and left hand to hold fork. Do not change knife and fork when eating. Knife can be used as cutting food and fork can be used at feeding(Song Guoshuang Jiang Wenjing, 2008). In Western-style food banquet, take what course, distribute drink what wine, and deserve to use what mug are very strict. Western-style banquet often use seven kinds of wine and every dish should catch up with a kind of wine. Cold meats or choice seafood cup often follow spirited wine with spirited goblet. In deputy dish, people drink the claret with drink claret cup. Entree follows bubbly with bubbly cup and the desert follows Port with wine-cup. When dining, people should be quiet and dont make sound. The sound like burp and chew can be regarded as discourteous behavior. When the banquet ends, the host stands up first and announce the end of the banquet. The female guest leave place first. No matter be to leave banquet or take ones seat, male guest should help female guest to pull chair. The guests cannot hastily leave. However, they should wait for the hostess to see the visitors off. 2.5 The Differences of Presenting Gifts Presenting gifts is an important form of interpersonal communication. Both Chinese and westerners pay attention to presenting gifts to others, but there are some differences between them. First of all, it is the differences of gift. The Chinese attach importance to the practical value of the gift. For example, they may send quilt or household appliances to the new couple. The Chinese people also think highly of the price of the gift, so some people will leave the price label with the gift. In the reality, Chinese people like to present gifts with high prices due to their face or other compelled reasons. However, the westerners always send gift like a bunch of flowers or a bottle of wine. They attach the importance to the feeling of receiving gifts, not the gift itself. Generally speaking, they neither present too expensive gifts nor too cheap gifts but pay attention to the gift packaging. Even it is the very common gift, they will use color paper packaging with ribbon bandage to make it perfect as an expression of their deep friendship. When accept the gifts, Chinese usually politely refused at first, they regard it as a politeness. After they accept the gifts, they will not open the gifts when the givers still stay nearby. However, the westerners accept gifts with no decline, they express their gratitude to the givers and praise the gifts after accept them. They believe that praise the gift is the same with praise the givers. When you get a gift, sometimes you open it immediately, or the giver may think its rude if you dont open(George Y. Tang, 2006: 68). III. Influences of Etiquette Differences on International Business Negotiations 3.1 Influences of Business Negotiations During the Whole Steps Business negotiations should be mutually beneficial. There is no conclusive victory and a successful business negotiation is that each part is winner. Business negotiation should be a process that is based on the needs of two or more parties, to seek the best interests. During the process, each part is eager to meet the needs directly or indirectly. However, the opponents needs must be taken into account so that business negotiation can be successful. What strategy a successful business negotiator usually uses is making the opponent as a friend. First, the negotiators, the identity of the other negotiators and duties should be ensured before negotiation. Second, we should prepare the topic, content and progress well, and make plans, objectives, and negotiating tactics. Then, negotiating room should also be arranged, using rectangular or oval-shaped table, and the seat facing the door is for the respect, which should be given to the other side. Negotiators must also have good quality. Dress should be clean and formal. Men should clean beard up, wearing a suit and tie. Women should not be wearing too sexy. The first impression between negotiating parties is very important, and it is as much as possible to create a friendly, relaxed atmosphere during a negotiation. Self-introduction should be natural. Asking questions should be polite. After the introduction, choose a topic that both sides have interests to talk about. A short greeting can create a mild atmosphere. Negotiating movements also play a major role in negotiation atmosphere, for example, when you look at the opponent, you should look into the eyes to make the other feel concerned. Gestures should be natural, avoid cross-arms at the chest, for it is extremely arrogant and rude. At the beginning of negotiation the most important task is to find out the others bottom line, and it is necessary to listen to the others speaking seriously, giving careful observation of the behavior and expression, and providing appropriate responses, so it is not only to understand each others intentions, but also to show respect and courtesy. In the signing ceremony, all people involved in the negotiations of the two sides must be present. The two sides also have helping sign people, standing beside their own representatives, and the rest stand behind their respective party representatives. Helping sign people should help open the documents and point out the position where to sign. Representatives from both sides sign on owns document first and then exchange to sign on others document. After the signing, both sides should stand up, exchange the text, and shake hands with each other, congratulating successful cooperation. Other members should give warm applause and congratulations(Wang Fei, 2007). 3.2 Different Attitudes to the Time Orientation of Negotiation Time in China is a lifetime commitment, and no long-term or short-term errors will be made through hasty and hurried decisions. All Chinese know the Confucian proverb Think three times before you act. They tend to do more than one thing at a time. Not being hasty is a sign of wisdom and sincerity. These sayings reflect the different time orientations. Sequential time stresses involvement of people and completion of transactions rather than adhere to a present schedule. As China has a history that dates back thousands of years, the Chinese find it normal to take a long-range view of events and are less likely to be rushed when they face decisions. Negotiators usually stress the process rather than how long it takes to get there. So they may make concession until the last minute of negotiations. Therefore, more Chinese negotiators prefer slower negotiations than western negotiators do. According to Chiness cultural characteristics, in the business negotiations, Chiness people focus on talk about the principles first and then talk about the details, while westerners emphasize talk about the details first and avoid discussing about the principles. This difference often leads to communication difficulties in the West. Western negotiators are not adapt to such negotiations way, and the rusult of the negotiation is often more to help the Chinese negotiators(Wang Min, 2008). A basic assumption of western negotiation is that the faster that money or goods change hands, the greater the increase in value and the larger the profits. The western negotiators want to make a deal quickly, then the next. Short-term transactions are valued. They are known for their speed and strive for getting through the content of the negotiations as efficiently as possible. They always seem to be in a hurry and under pressure for results. Most westerners have very low tolerance for extensions a nd postponements. They welcome innovation and change and have less regard for past social or organizational customs and traditions. 3.3 Different Etiquette Culture reflections of Chinese and Western Negotiators Different cultures have different etiquette. In hierarchical cultures, social status implies social power. Social inferiors are expected to defer to social superiors. Most Chinese people in subordinate positions are happy to place their trust in their superiors. They tend to feel that those above them in the hierarchy are truly their superiors and are looking out for their welfare from a broader perspective and a greater base of experience than they could themselves. Status brings with it great responsibility to do what is best for ones subordinates. Those in positions of power are expected to use that power responsibly and to advance the interests of all those in their collective. Chiness people focus on the respect and humble, that respect the senior and know how to give way to maintain the social order of hierarchy from top to bottom. For example, when meeting each other, they often used the title of old character. In the junior and subordinate are usually respect the views of their superiors and did not dare to express their personal views. While in the West, the Renaissance praised peoples value, the revision of equality is deeply rooted among Westerns, there is no significant difference between people and people(Cheng Yuanfang, 2008). The westerners believe that all people have the right to success in life. They treat others as equals when communicating. They do not attach great importance to the place of birth, family or other backgrounds. They find it is easier to interact with each other when there is at least the illusion of equality among members of the group. Western culture minimizes status differences and values equality over hierarchy and social class. They are proud of the equality nature of their society and assume that all people will appreciate being treated as equals. In ancient China it had been put forward the concept of family, patriarchy existed long-term, while everyone should treat in the national interest as the starting point. In essence, people should maintain the emperor state. Today is also based on the principle of collectivism. In addition to call them but also should add Ge or Jie, which as regards unity and harmony. In the West, the Renaissance was started with individualism as the core and promoted personal freedom and independence. This individualism has permeated into the political economic, cultural and other aspects. It is generally non-interference in other peoples business, particularly in age, marriage, family, income, religious and other aspects. General when they meet there are just some the most basic hello How are you? In the UK, people often talk about the weather when meet. In China, what are you going to do Did you eat? These are regarded as interference in other peoples privacy in the West(Cheng Yuanfang, 2008). The westerners pay more attention to I rather than we. Individualists often prefer to put forth their own efforts and to be judged on the basis of these personal efforts. In terms of business negotiations, western negotiators tend to be more self-motivated and their business relationship is based on self-interest. The consequences for international negotiations are that negotiators from high-power-distance cultures may need to seek approval from their supervisors more frequently, and for more issues, leading to a slower negotiation process. à ¢Ã¢â‚¬ ¦Ã‚ £. Suggestion to Effective Negotiations 4.1 Respecting and Reconciling Etiquette Differences In international business negotiation, negotiators should respect the etiquette of the opposite side in the first place. Respect is most effectively developed once people realize that most cultural differences are in themselves, even if they have not yet recognized the differences. For example, westerners often think that the Chinese are mysterious, even unreliable. They never know what Chinese are feeling or thinking and Chinese always say yes, even when they are negative about something. Then, in order to reach an agreement, they ought to reconcile the etiquette differences. In a word, a person is characterized by his own ways, and there is nothing good or bad, noble or humble when one is talking his own features. However, once he is in a culturally diverse circumstance, one should be flexible. Being flexible means that negotiators should be ready to change their way of attitude when required. To change ones way or attitude has nothing to do with giving up ones principles or standards for business. In fact, such a change is only for solving the problem or for building up some business relationship. People need to acquire the skills that will allow them to respond to various conditions. For example, behaving in an informal manner when encountering a culture that employs an informal style or speaking softly instead of loudly when talking with people who use a subdued communication pattern (Chaney, L. H. Martin, J. S, 2000). In this sense, patience is an important attr ibute required for modern business people. Because they are in the business of creating wealth and value, negotiators need to share the values of buying, selling, of joint venturing, of working in partnership. It would be wiser for international business negotiators to take a neutral attitude when contacting people with various cultural backgrounds and deal with business in a professional way. In order to better reconcile cultural differences,a good negotiator should keep in mind the following tips: There are no specific values or behaviors that are universally right. They must be flexible and accepting of differences in values, beliefs, standards and mores. Only in this way can they do a successful negotiation. 4.2 Conversing Etiquette Differences Chiness and Westerns negotiators, are not only to stand on their own perspective of looking at the problems, but also to stand in the others position to consider, namely, empathy. Empathy means in the negotiations use more from the other sides points of view, understand each others negotiating style, negotiating tactics, interests, preferences and interests of their best point. For example, the U.S. negotiators like to talk directly about the specific provisions. The Chinese negotiators have to adjust their overall after the first part of thinking and negotiation strategies, specific provisions from the beginning, finally talking about general principles. For example, at the beginning of negotiations, the U.S. negotiators always on the details, start with the Chinese negotiators, who, if trouble with their negotiations on the details, the negotiations not only very efficiency for the United States that will make sense of the Chinese side on their mode of thinking and pattern of negot iations to respect and thus they will respect Chinas number of the corresponding negotiations different from their own. In this way, the relationship between the two sides will move toward a win-win, harmonious and friendly direction. In addition, the Chinese negotiators in the negotiations with the United States should behave directly, honest, resolute. The language in the negotiations, we have to be straightforward, and have a pragmatic way to politely discuss issues or calmly argue, avoid using terms such as may be perhaps or similar ambiguous answer. Language should be firm and polite, can say must will definitely when instead of should. When can not be accepted, you must clearly tell the other side, do not shy, or still hold partly concealed(Zhou Guiying, 2007). Try to anticipate differences so that they can take advantages in intercultural negotiations. Be aware of cultural difference when encountering them and not make negative attributions about counterpart. Be careful of unchecked cultural assumption and do not impose cultural bias on the counterparts. Be Prepared for diffuseness in concern about punctuality, logic process and legal process. Be more flexible and adaptable when encounter conflicts. Be given more power to make decisions individually. To establish a warm, personal relationship with the counterparts. Get to know them even before negotiations. Avoid ethnocentrism to ensure the effective intercultural communication in negotiations process. Be patient. Hasty will almost certainly mean unnecessary concessions. à ¢Ã¢â‚¬ ¦Ã‚ ¤. Conclusion With the rapid development of economic globalization and the prosperity of international business, international business negotiations are on the dramatic increase. However, negotiation is influenced by a set of variables, such as the nature of the initial problems and the general context of the negotiation. Culture is one of the most important factors which cannot be neglected. Etiquette is one part of culture which plays a very important role in the internetional business negotiations.When all negotiators are from the same culture, reciprocity reinforces culturally normative negotiation behaviors. When negotiators are from different cultures,reciprocity may help negotiators adjust their strategies to each other. Chinese culture is different from western culture in terms of beliefs, values, lifestyles and world perspective, so negotiations failures often occur due to great differences of these two cultures. In an international business environment, negotiators with an understanding and respect of cultural differences, will have large advantage at the bargaining table. Shaking hands, forms of address, greeting, banquet and presenting Gifts between Chinese and Western countries shows the differences etiquette in internetional business negotiations. Business negotiation should be a process that is based on the needs of two or more parties, to seek the best interests. During the process, each part is eager to meet the needs directly or indirectly. Therefore, in an international business environment, negotiators with an understanding can decide large advantage at the bargaining table. Thus, the purpose throughout this thesis is to examine the experiences of business negotiations between Chinese and western from the perspective of etiquette differences. Regarding the etiquette differences even the cultural differences, it is necessary to put forward some suggestions in the international business negotiations. The opponents needs must be taken into account so that business negotiation can be successful. In international business negotiation, negotiators should respect the etiquette of the opposite side in the first place. Both Chiness and Western negotiators should use more from the other sides points of view, understand each others negotiating style, negotiating tactics, interests, preferences and interests of their best point. In short, as the global economic integration deepening, business competition becoming more and more intense. In the internetional business, due to the impact of Western cultural differences at the negotiating table with their respective negotiating style shows a great difference. Therefore, understanding the differences between Chinese and Western business etiquette will help us find constructive channels of communication and make the full use of the advantages and overcome some of weaknesses. Try to manage the negotiation process, grasp the direction and progress of the negotiations, which is both Chiness and Western negotiators should be attention.

George Washington :: essays research papers

The eldest of six children from his father's second marriage, George Washington was born into the landed gentry in 1732 at Wakefield Plantation, VA. Until reaching 16 years of age, he lived there and at other plantations along the Potomac and Rappahannock Rivers, including the one that later became known as Mount Vernon. His education was rudimentary, probably being obtained from tutors but possibly also from private schools, and he learned surveying. After he lost his father when he was 11 years old, his half-brother Lawrence, who had served in the Royal Navy, acted as his mentor. As a result, the youth acquired an interest in pursuing a naval career, but his mother discouraged him from doing so. At the age of 16, in 1748, Washington joined a surveying party sent out to the Shenandoah Valley by Lord Fairfax, a land baron. For the next few years, Washington conducted surveys in Virginia and present West Virginia and gained a lifetime interest in the West. In 1751-52 he also accompanied Lawrence on a visit he made to Barbados, West Indies, for health reasons just before his death. The next year, Washington began his military career when the royal governor appointed him to an adjutantship in the militia, as a major. That same year, as a gubernatorial emissary, accompanied by a guide, he traveled to Fort Le Boeuf, PA, in the Ohio River Valley, and delivered to French authorities an ultimatum to cease fortification and settlement in English territory. During the trip, he tried to better British relations with various Indian tribes. In 1754, winning the rank of lieutenant colonel and then colonel in the militia, Washington led a force that sought to challenge French control of the Ohio River Valley, but met defeat at Fort Necessity, PA - an event that helped trigger the French and Indian War (1754-63). Late in 1754, irked by the dilution of his rank because of the pending arrival of British regulars, he resigned his commission. That same year, he leased Mount Vernon, which he was to inherit in 1761. In 1755 Washington reentered military service with the courtesy title of colonel, as an aide to Gen. Edward Braddock, and barely escaped death when the French defeated the general's forces in the Battle of the Monongahela, PA. As a reward for his bravery, Washington rewon his colonelcy and command of the Virginia militia forces, charged with defending the colony's frontier.

Texting Phenomena

Interpersonal communication is vital to humans and is used in everyday situations. â€Å"Interpersonal communication refers to face-to-face communication between people† (35), according to West and Turner (2007), authors of Introducing Communication Theories. West and Turner explain that exploring how relationships form, the upholding and continuation of these relationships, and the end of relationships, are the main characteristics of interpersonal context.Interpersonal communication began as face-to-face communication between two people, but as technology advanced, it expanded to include new communicative technologies such as telephone calls, email, instant messaging, chats, social media networks, and text messaging. Text messaging through cells phones, also known as texting or SMS (Short Message Service), is a form of interpersonal communication that can be represented through the Linear Model of Communication: A message is sent from a source to a receiver through a channel , which may be interrupted by some form of noise.Texts are person-to-person messages received from and sent to known individuals. Text messaging provides a one-to-one, personalized, and individuating social medium (Reid and Reid, 2007). The phenomena of text messaging, has researchers and scholars questioning whether this new communication technology adds or takes away from interpersonal communication and people’s learned communication skills. Review of Literature Texting as a New Phenomenon of Communication Everyday social arrangements and interpersonal contact are now routinely affected by mobile technology (Conti-Ramsden, Durkin, and Simkin, 2010).As opposed to 15 years ago, today’s youth have a greater variety of options to choose from when communicating with their peers. â€Å"Communication, via cell phone and the internet, are now widely available and very popular with the young† (Conti-Ramsden, Durkin, and Simkin, 2010, 197). The global cell phone market now stands at approximately 1. 8 billion subscribers, and is estimated to reach 3 billion by the end of 2010, by which time nearly half of all human beings on the planet are expected to own and use a cell phone (Reid and Reid, 2007).A recent survey of 2,000 teenagers in the United States revealed that 80% of teens, or approximately 17 million young people, have a cell phone. 96% of those teens use the texting function, and of that 96%, 1 out of 10 teens say that they text for 45 minutes a day (Conti-Ramsden, Durkin, and Simkin, 2010). Over 900 billion messages were sent in 2005, with expectations that this will rise to more than two trillion messages in 2010 (Deumert and Masinyana, 2008). Text messaging has become a common means of keeping in constant touch with peers, especially among young people all over the world.The phenomenon of texting is continuing to increase, raising substantial awareness of the â€Å"new† texting language. Researchers are proposing to treat electro nic communication as a distinct mode of intermediate communication, in between the oral and the written medium (Fandrych, 2007). According to Ingrid Fandrych (2007), author of Electronic Communication and Technical Terminology, â€Å"Online conversation takes place on the written level, while using specific stylistic conventions which are very similar to oral communication, especially abbreviations of frequently used phrases and emoticons to replace facial expressions† (148).Fandrych (2007) claims that acronyms, blends, and clippings are responsible for the characteristic style of Internet English, and that offline usage is increasingly influenced by Internet usage (148). Some new and creative word formations have even found their way into everyday usage including the acronyms â€Å"btw† (by the way) and â€Å"ttyl† (talk to you later), as well as the blending of certain words like â€Å"all right† into â€Å"alright. † Fandrych (2007) predicts som e changes in general (â€Å"off-line†) English due to texting language as well (151).People â€Å"talk† via text messages: using the keyboard, they make use of abbreviations, they omit non-content words, and they do not capitalize. Fandrych (2007) explains that: Electronic interlocutors replace contextual cues which would have been present in face-to-face communication with abbreviations and emoticons, which are, of course, consciously employed and sometimes intended to entertain, a feature which internet English shares with other jargons and in-group registers (151).Electronic communication, as a medium, shares characteristics with the written language and the oral language. Letters and symbols are used through typing which are displayed on a screen, but at the same time, it is very informal and conversational which replaces the linguistic context with special cues that do not exist in the traditional written mode (Fandrych, 2007, 151). Text language is neither identi cal to speech nor writing, but adaptively features characteristics of both.Fandrych (2007) titles this electronic communication language as â€Å"Netspeak,† and categorizes it as a fourth medium alongside written, spoken, and sign language (152). Communication through text is informal and characterized by new elements. Fandrych (2007) concludes that the electronic medium can be considered to constitute a separate level, between the spoken and the written modes and overlapping, to some extent, with both of them (152).The new texting phenomenon not only creates a new form of language between oral and written mediums, but it also develops a globalized texting standard. English language texts produced by bilingual speakers share many of the features which have been reported for English SMS communication internationally, and provide evidence for what one might call a global English SMS standard (Deumert and Masinyana, 2008). English messages are strongly represented in all communi cative functions of text messaging by bilingual individuals.Deumert and Masinyana (2008), co-authors of, The use of English and isiXhosa in text messages (SMS), study how English is combined with isiXhosa, one of the official languages of South Africa, in text messages between native South Africans. Deumert and Masinyana state that â€Å"The historical and continuing dominance of English on the world-wide-web has supported the popular belief that the language of electronic communication in general is English, and in some cases, English can replace a user’s first language in this medium† (123).In studies focusing on bilingual texting, most messages were written in English combined with the local language. Researchers concluded that there is the existence of a global English SMS norm because of brevity and speed, paralinguistic restrictions with the medium and local language, and the restriction of texting characters (Deumert and Masinyana, 2008). The phenomenon of texti ng has transformed individual’s lives by creating the possibility of being in constant communication at all times, as well as creating a tendency towards cross-cultural homogeny.Texting as a Negative Form of Communication Although texting provides the opportunity for constant and immediate contact with others, it tends to have a displacing effect on face-to-face communication. Similar to face-to-face communication, texting allows for conversational turn-taking, but excludes intonations, emotions, and the ability to send long messages. Llana Gershon (2008), author of, Email my Heart: Remediation and Romantic Break-Ups, performed a study looking at how Americans are experiencing and using new technologies to end relationships.Gershon (2008) discusses, through the use of American college student’s break-up narratives, the ways in which certain social media create new possibilities for disconnecting with others (15). Although a break-up may be happening, an individual has the opportunity through text messaging to hold separate or multiple conversations simultaneously with the break-up. This takes away from the personal aspect of intimate relationships and tends to enforce the displacement of face-to-face communication.Teens especially use instant messaging and texting in particular as substitutes for face-to-face communication with people from their physical lives, therefore, feeling less psychologically close to their instant messaging and texting partners (Subrahmanyam and Greenfield, 2008). This may also damage the emotional quality of a relationship. Online interactions lack important features of face-to-face communication, such as gestures, eye contact, and body language, making them less rich than offline interactions (Subrahmanyam and Greenfield, 2008).Although texting is still communication, social anxiety and anti-social behaviors can be an effect of the lack face-to-face communication with teens today. â€Å"Reports in the press and survey s from parents find points of view that range from exuberant, discussing how socially-interactive technologies can save youth from social isolation and depression, to alarming, focusing on how constant use of these technologies fosters anti-social behavior† (Bryant, Sanders-Jackson, and Smallwood, 2006, 557).The reality is that texting and other forms of social technology lie between these two extremes. A recent survey revealed that cell phone owners declaring a generalized preference for texting on their cell phones were both lonelier and more anxious than those who preferred talking (Reid and Reid, 2007). People who have social anxiety will not come to terms with their fears without experiencing face-to-face communication and, as an effect, use texting as a divergent, to kill time or avoid some other activity.Texting allows users to disengage from the demands of immediate interactive involvement, releasing time and attentional resources to compose and edit messages (Reid and Reid, 2007). Although texting may be an outlet and a preferred mode of communication for people with anxiety problems, it also may give others a false sense of the persons’ real personality. Along with peers, there is a growing concern that adolescents’ extensive use of electronic communication to interact with their peers may impair their relations with their parents, siblings, and other family members (Subrahmanyam and Greenfield, 2008).Subrahmanyam and Greenfield (2008) show how peer relationships are being enhanced at the expense of family relationships in an example role of technology in modern family life: When the working spouse, usually the father, came through the door at the end of the day, the other spouse and children were often so absorbed in what they were doing that they greeted him only about one-third of the time, usually with an obligatory â€Å"hi. † About half the time, children ignored him and continued multitasking and monitoring their var ious electronic gadgets (135).Parents are having a much harder time breaking into their children’s world because of the distance and privacy established through text messaging. Teens are using cell phones to institute generational boundaries, such as screening calls from parents into voicemail, as well as undermining family rituals, such as mealtimes and vacations (Subrahmanyam and Greenfield, 2008). Cell phones give adolescents the power to control the people with whom they talk and have more room into which they can share thoughts freely and privately from their family members.The landmarks of the electronic transformation stage include greater teen autonomy, the decline of face-to-face communication, enhancement of peer group relations at the possible expense of family relations, and greater teen choice (Subrahmanyam and Greenfield, 2008). According to Raymond Williams (1997), author of Mobile Privatization, new technologies only serve to further aggravate the modern human condition of â€Å"mobile privatized social relations† (129). This seems to be a concern that is provoked further by new mobile communication technologies with people talking of â€Å"detached presence† (Lin and Tong, 2007). Adolescent’s constant use of mobile communication can be seen as a symptom of a general loss of human connectivity in the modern condition† (Lin and Tong, 2007, 305). Texting as a Positive Form of Communication Although many studies have shown the negative effects of text messaging, other research has shown that this new form of communication has positive aspects as well. Text messaging is a form of communication that has many uses: coordinating plans, multi-tasking, friendship maintenance, information, and romantic relationships. Text messages are convenient, immediate, less disturbing, and have no constraints.Since there are so many communicative functions, text messaging has become a common means of keeping in constant touch, espec ially among young people in many parts of the world today (Lin and Tong, 2007). Today’s youth use text messaging especially to keep in touch and maintain either close or distant relationships. Recent research studies have explored how text messaging can offer a sense of intimacy between friends as well as between strangers. This is especially appealing to youth because they can be bonded to all of their social networks through one device. The virtual presence (or ‘absent presence’) of ‘persons elsewhere’ through mobile communication facilitates networking, deeper relationships, or simply increased contact. People who are physically far away can be brought into immediate cyber presence† (Lin and Tong, 2007, 305). Mobile texting allows people to be in constant social contact, which therefore gives them a sense of co-presence at all times. Lin and Tong (2007) explain that text messaging has created new kinds of modalities for co-presence and commu nication, which contributes to a sense of virtual intimacy (305).Text messages, rather than standard telephone calls, allow for total individual communication; there is no chance of anyone overhearing the conversation and thus supports a sense of security and privacy. It is appealing because the text is expected to reach a specific person directly, no matter where they are or the time of day. This form of communication is very popular between adolescents and their peers because they feel as if they can communicate privately, not under the supervision of their parents.Teens travel between their homes, school and nearby places that are all under a high degree of regulation by adults. â€Å"Mobile text messaging has thus fulfilled an important function which provides a sense of co-presence for young people who lack the means to share some private physical space free from adults’ surveillance† (Lin and Tong, 2007, 306). Because this form of communication is relatively free from adult supervision, teens often use texting to maintain romantic relationships as well as friendships.A study found that texting is used to negotiate â€Å"gender relations,† especially among couples (Lin and Tong, 2007). For instance, after a fight, couples may not want to directly speak to each other or hear one’s voice, but texting avoids the embarrassment of making romantic advances or even when saying ‘no’ to these advances. The informants of the study also expressed the fact that some messages are highly private and very meaningful, which can be saved and stored in the mobile device.Since the conversation remains private, even in public location ns, individuals tend to reveal more about their emotional selves through texts. Thus, youth text messaging end on an optimistic note about the positive uses of SMS by young people for gaining freedom from surveillance by adults and for negotiating subtle gender relations (Lin and Tong, 2007). Relationshi ps can actually be strengthened through text messaging because of its convenience, intimacy, and privacy among users. Another strength of text messaging is that it allows people to keep in touch with friends who are separated by physical boundaries.Although other forms of communication such as telephone, email, and written letters allow people separated by distance to keep in touch as well, texting allows both sender and receiver to keep in contact at both of their conveniences. The message is sent and received immediately regardless if the other person is â€Å"online. † It allows for multi-tasking while holding other conversations or tasks, and also is less disturbing, by far, than other forms of communication such as phone calls or face-to-face communication.While people may interact frequently in person with people who are in their lives every day, it may not be possible to meet other friends, family, or acquaintances face-to-face on a regular basis. To fill in-person com munication gaps, people used text messaging to stay connected and make plans to meet when convenient (Quan-Haase, 2007). Text messaging is a more suitable fit to maintaining distance relationships as opposed to other forms of communication.Aside from convenience, some people actually prefer text messaging because it gives them a chance to think about what they want to say, which is not always possible during face-to-face communication. â€Å"Text messaging gives people time to think about the wording of their messages, allowing them to be more informal and candid, even with close friends† (Reid and Reid, 2007, 425). Some people, due to SMS and other forms of text based communication, even develop an entirely separate, â€Å"brave SMS self,† which contrasts with their more reserved real-life personality (Reid and Reid, 2007).Text messaging can be used as an outlet to help expand communication and closeness with peers. For instance, in an essay that discusses the relatio nship between texting and social anxiety, Donna Reid and Fraser Reid (2007) write: By delaying or eliminating the audience reactions that normally accompany real-time spoken interaction, SMS may offer anxious individuals a way of making social contact without fear of immediate disapproval or rejection, allowing attention to be refocused away from the observer’s perspective and towards the composition of messages that more effectively achieve self-presentational goals (425).Interactive media, such as texting, allow people to individuate themselves, communicate with peers, and accomplish stages of intimate contact that they could not achieve in other interactional settings. Research Questions Texting helps maintain social relationships in modern society, and affords resources to achieve a sense of co-presence and intimacy with both existing friends and new acquaintances, while avoiding having to deal with face-to-face interaction or the intrusive disturbance of a phone call (Li n and Tong, 2007).Although texting may be a convenient source of communication that is direct, individualized, and private, it also may be taking away from the importance of face-to-face, interpersonal communication. If people are relying on a text based communication exchange, they are not experiencing or learning interactional conversations involving tonal inflection, reactions, and especially body language. Nonverbal communication is a big part of interpersonal communication because it shows the reaction of the individual after receiving the message, therefore giving the sender a form of feedback that strengthens the communication process.As technology continues to advance, there is rising concern that social, interactional, and communication skills of today’s youth and future generations will consequently decline. As a result, this study will address the following questions: RQ1: Is texting taking away from or adding to interpersonal communication and individual’s learned communication skills? RQ2: Will texting affect how children and adolescents communicate with one another? RQ3: Do people rely on texting to fulfill their emotional, psychological, and other forms of needs as opposed to other types of communicative technology or face-to-face communication?

Cost functions Final Exam Essay

1. The degree of operating leverage is equal to the ____ change in ____ divided by the ____ change in ____. 2. The short-run cost function is: 3. Theoretically, in a long-run cost function: 4. Evidence from empirical studies of long-run cost-output relationships lends support to the: 5. In the linear breakeven model, the breakeven sales volume (in dollars) can be found by multiplying the breakeven sales volume (in units) by: 6. In a study of banking by asset size over time, we can find which asset sizes are tending to become more prominent. The size that is becoming more predominant is presumed to be least cost. This is called: 7. Buyers anticipate that the temporary warehouse seller of unbranded computer equipment will 8. In the long-run, firms in a monopolistically competitive industry will 9. In the short-run for a purely competitive market, a manufacturer will stop production when: 10. A firm in pure competition would shut down when: 11. Asset specificity is largest when 12. Uncertainty includes all of the following except ____. 13. Experience goods are products or services 14. Declining cost industries 15. Of the following, which is not an economic rationale for public utility regulation? 16. ____ as practiced by public utilities is designed to encourage greater usage and therefore spread the fixed costs of the utility’s plant over a larger number of units of output. 17. The practice by telephone companies of charging lower long-distance rates at night than during the day is an example of: 18. When the cross elasticity of demand between one product and all other products is low, one is generally referring to a(n) ____ situation. 19. In natural monopoly, AC continuously declines due to economies in distribution or in production, which tends to found in industries which face increasing returns to scale. If price were set equal to marginal cost, then: 20. A cartel is a situation where firms in the industry 21. The existence of a kinked demand curve under oligopoly conditions may result in 22. Which of the following is an example of an oligopolistic market structure? 23. Even ideal cartels tend to be unstable because 24. In a kinked demand market, whenever one firm decides to lower its price, 25. Some industries that have rigid prices. In those industries, we tend to

Mel Gibson as a Genuine American Hero in The Patriot essays

Mel Gibson as a Genuine American Hero in The Patriot essays In a period of warfare, brutality, and injustice, when no hope is left and optimism is evanescent, a miracle is the only uplifting means that would suffice. That miracle, perhaps, could be a hero. A hero is someone who others look up to, admire, or respect because of his or her outstanding qualities and achievements. A hero is a person who helps others find their way when they are lost and makes people realize their dreams, helping them to make their aspirations come true. Mel Gibson, as Benjamin Martin in The Patriot, embodies these heroic traits. In times when no one else could help, Martin is able to stand up and represent integrity by means of his just actions. Through valor and humility, Martin perseveres among the enmity and illustrates the authentic characteristics of an American hero. Martins courage in The Patriot, by far, surpasses any of the other characters. Near the beginning of the movie, Martins son, Gabriel Martin-played by Heath Ledger-is taken off by Colonel William Tavington, acted by Jason Isaacs, of the British forces to be hanged for committing treason against the empire of Britain. One of Martins younger sons, Thomas, played by Gregory Smith, daringly attempts to rescue his older brother, but instead, Colonel Tavington shoots him. Colonel Tavingtons malevolent actions of shooting innocent civilians and burning their houses bewilder Martin. He, on the other hand, believes that generals should restrain themselves and their men from targeting civilians, women, children and such (The). This event sparks Martins willingness to fight in the Revolutionary War, not only to retrieve his oldest son, but also for the freedom of his nation. He, therefore, sets out with his two oldest boys and guns for each of them so that they can shoot down the small h orde that captured Gabriel. Being a modest individual adds to the many exceptional features of Benjamin Martin. H...

Understanding English Pronunciation

Understanding English Pronunciation In order to improve your English pronunciation, it is important to understand a number of terms and concepts. This article introduces the most important components from smallest- a unit of sound- to largest- sentence level stress and intonation. A short explanation is given for each concept with links to more resources to improve, as well as teach, English pronunciation skills. Phoneme A phoneme is a unit of sound. Phonemes are expressed as phonetic symbols in the IPA (International Phonetic Alphabet). Some letters have one phoneme, others have two, such as the diphthong long a (eh - ee). Sometimes a phoneme may be a combination of two letters such as ch  in  church, or dge in judge.   Letter There are twenty-six letters in the English alphabet. Some letters are pronounced differently depending on which letters they are with. For example, c can be pronounced like a hard /k/ or as an /s/ in the verb cite. Letters are made up of consonants and vowels. Consonants can be voiced or voiceless depending on the sound (or phoneme). The difference between voiced and voiceless is explained below. Consonants Consonants are the sounds that interrupt vowel sounds. Consonants are combined with vowels to form a syllable. They include: b, c, d, f, g, h, j, k, l, m, n, p, q, r, s, t, v, w, x, z Consonants can be voiced or voiceless. Vowels Vowels are open sounds caused with the vibration of vocal sounds  but without obstruction. Consonants interrupt vowels to form syllables. They include: a, e, i, o, u and sometimes y NOTE:  y is a vowel when it sounds as /i/ such as in the word city. Y is a consonant when it sounds as /j/ such as in the word year.   All vowels are voiced as they are produced using the vocal chords. Voiced   A voiced consonant is a consonant that is produced with the help of the vocal chords. A good way to tell if a consonant is voiced is to touch your fingers to your throat. If the consonant is voiced, you will feel a vibration. b, d, g, j, l, m, n, r, v, w Voiceless A voiceless consonant is a consonant that is produced without the help of the vocal chords. Place your fingers on your throat when speaking a voiceless consonant and you will only feel a rush of air through your throat. c, f, h, k, q, s, t, x Minimal  Pairs Minimal  pairs are pairs of words that differ in only one sound. For example: ship and sheep differ in only in the vowel sound. Minimal pairs are used to practice slight differences in sound. Syllable A syllable is formed by a consonant sound combining with a vowel sound. Words can have one or more syllables. To test how many syllables a word has, put your hand under your chin and speak the word. Each time your jaw moves indicates another syllable. Syllable Stress Syllable stress refers to the syllable that receives the main stress in each word. Some two-syllable words are stressed on the first syllable: table, answer - other two syllable words are stressed on the second syllable: begin, return. There are a number of different word syllable stress patterns in English. Word Stress Word stress refers to which words are stressed in a sentence. Generally speaking, stress content words and glide over function words (explained below). Content Words Content words are words that convey meaning and include nouns, main verbs, adjectives, adverbs, and negatives. Content words are the focus of a sentence. Glide over function words to stress these content words to provide the rhythm of English. Function Words Function words are required for the grammar, but they provide little or no content. They include helping verbs, pronouns, prepositions, articles, etc.   Stress-Timed Language When speaking about English we say that the language is stress-timed. In other words, the rhythm of English is created by word stress, rather than syllable stress as in syllabic languages. Word Groups Word groups are groups of words that are commonly grouped together and before or after which we pause. Word groups are often indicated by commas such as in complex or compound sentences. Rising Intonation Rising intonation occurs when the voice goes up in pitch. For example, we use rising intonation at the end of yes/no questions. We also use rising intonation with lists, separating each item with a short rise in the voice, before a final, falling intonation for the last item in a list. For example in the sentence: I enjoy playing hockey, golf, tennis, and football.   Hockey, golf, and tennis would rise in intonation, while  football would fall.   Falling Intonation Falling intonation is used with information sentences and, in general, at the end of statements. Reductions Reductions refers to the common practice of combing a number of words into a short unit. This generally occurs with function words. A few common reduction examples are: gonna - going to and wanna - want to Contractions Contractions are used when shortening the helping verb. In this way, two words such as is not become one isnt with only one vowel.

To Curry Favor

To Curry Favor To Curry Favor To Curry Favor By Maeve Maddox A reader asks, Does the expression Curry Favour have anything to do with curry? Short answer: â€Å"No.† But the long answer is pretty cool. The gastronomical word curry derives from a Tamil word for sauce, whereas, the curry in the expression â€Å"to curry favour/favor† is a verb meaning â€Å"to comb a horse.† curry (noun): A preparation of meat, fish, fruit, or vegetables, cooked with a quantity of bruised spices and turmeric, and used as a relish or flavoring, especially for dishes composed of or served with rice. Hence, a curry = a dish or stew (of rice, meat, etc.) flavored with this preparation (or with curry-powder). curry (verb): to rub down a horse with a comb. The word favor in â€Å"to curry favor† is the product of folk etymology. The original expression was â€Å"to curry Favel,† in which Favel is the name of a fictional horse. Satirical allegories featuring anthropomorphized animals were popular in the Middle Ages. The name Favel came into English from the French tale Le Roman de Fauvel, in which a horse named Fauvel parodied the hypocritical behavior of the courtiers and ecclesiastical lords of the French royal court. The horse’s name derives from his color: he’s a â€Å"fallow horse.† As an adjective, fallow refers to a pale brownish or reddish yellow color. It’s probably cognate with Latin pallere, â€Å"to be pale.† Both English and German had an idiom that may have preceded the French tale: â€Å"to ride the fallow horse.† The expression meant, â€Å"to practice duplicity.† One academic theory as to why riding a fallow horse was associated with hypocrisy is that the expression may have originated with â€Å"the pale horse† in the Apocalypse (Book of Revelation). The rider of the pale horse, â€Å"one whose name is Death,† was thought by some commentators to represent the duplicitous Antichrist. When the word Favel became meaningless to English speakers, they substituted it with the familiar word favor. In sum, to curry chicken is to cook it with curry. To curry favor is to seek to gain an advantage by means of flattery and hypocrisy. Here are some recent examples of the use of curry in the nonfood sense: Leadership PACs generally attempt to curry favor with other lawmakers, hoping to win support for legislation or other political aspirations. If we change [the law], Mr. Lynn said, were going to see politicians running around seeking support of churches and hoping that they can curry favor with those churches by promising them money and favors. Not only did he flout those laws in order to curry favor with a prospective employer, but he also illegally disclosed the identity of a whistleblower, as the Complaint alleges. The lobbying campaign, reconstructed by  Newsweek  and The Daily Beast through interviews and documents, speaks volumes about the efforts of big business to curry favor, even among perceived enemies.   Curry may also be followed by approval and good will: Jorge is explaining to his men that Nikita Khrushchev has permitted a few chosen writers to travel abroad,  hoping to curry approval  from the worlds cultural elite. Kuwait used its resources to  curry good will  among Arab countries, especially Egypt. Want to improve your English in five minutes a day? Get a subscription and start receiving our writing tips and exercises daily! Keep learning! Browse the Expressions category, check our popular posts, or choose a related post below:Punctuating â€Å"So† at the Beginning of a SentenceAcronym vs. Initialism50 Plain-Language Substitutions for Wordy Phrases

Employment Law for Business Assignment Example | Topics and Well Written Essays - 750 words

Employment Law for Business - Assignment Example The employer should include employees and volunteers who are knowledgeable about diversity matter in decision-making. The employer may constitute an internal equal opportunity and diversity office charged with advising human resources department on diversity matters. The employer should incorporate diversity as part of work [lace training. The employer will invite resource persons who are knowledgeable about diversity matters to educate employees. Senior employees can be sponsored to attend diversity seminars.The employer will join university and college diverse caucuses to mentor young people. The mentees are outsourced from diverse backgrounds and mentored on diversity issues. The employer will engage with employees on diversity development strategy. The employer will continuously seek ways to improve diversity.Mainstream diversity into all aspects of the workplace. The employer will make diversity a core value of the organization. The employer will encourage the development of a corporate culture that values diversity.Scrutinize policies and practices to check if they are a hindrance to diversity. The use of an internal office of equality and diversity to engage in a constant review of policies and practices to eliminate those that might hinder diversity. Where possible the employer should engage outside agencies to do periodic review policies and practices and make recommendations for correction of those that hinder diversity.Broaden the view on diversity to include white males. The employer should not stick to a narrow view of diversity. The employer should embrace the equal opportunity. This means the employer will recognize white males as part of div ersity and with equal rights to employment.   The employer should entrench diversity by creating and staffing an internal office for equal opportunity and diversity. The office will be charged with carrying out periodic audits on diversity and making recommendations to the employer.

Does Google's Workplace Environment Enhance Effectiveness In Its Case Study

Does Google's Workplace Environment Enhance Effectiveness In Its Workforce - Case Study Example The paper tells that Google's strategy has brought about change while ensuring all benefit from its services; some of the search engines come into play longer before its launch. This didn’t stop it from dominating the market. To enhance its competitiveness a lot of investment was done to facilitate a smooth sail in this sector. As experienced by most players it was hard to realize progress without addressing the common problems present in the market. Google has however excelled while filling the gap in the market while relying on credible findings from research done. This explains why Google excels in its right as a leading player which also led to high profit realization. The existing resource acted as an added advantage thus helped in ensuring they acquired qualified manpower as well as specialized skill to spearhead the objective. Small players were unlikely to benefit much owing to domination by large organizations such as Google. While still embracing change vibrant polic ies were put in place geared at improving staff morale. Adopted policies also ensured training was done; this went a long way in buffing up its competitiveness. These policies addressed staff needs which were diverse in nature. Accountability Staffs are expected to account for their actions; such cultures also assist in spearheading change. This limits the likelihood of regular supervision as seen in other organizations. Most individuals are expected to commit their service knowing that they are indebted to the organization thus their input is of much important. This also limited the degree of overprotection and supervision. Staffs are also expected to make it their initiative rather than keeping on blaming others yet they could be in a position to actualize a difference. In most setups staffs are likely to output more than others but are at times driven by self drive. One is however demanded to exercise caution while avoiding reckless behaviors likely to compromise freedom. In case of one not living up to the expectation one is likely to be disciplined for his action thus the need for accountability. At times it’s also wise to ensure good interrelationship among staff as well as the management. A friendly atmosphere goes hand in hand while helping in transforming the present situation. There is also a cord of ethics which must be adhered to by all stakeholders irrespective of position; this should also be practiced by the superiors. Google values teamwork owing improvement of output. This implies that ideas be shared while improving the output.  Satisfaction is likely to be attained as a result while still creating a long-lasting bond among staff. Google tries to ensure all staffs are happy with their work despite the daily challenges in the work environment. Rotation is also done while trying to handle boredom which could result from overexposure; staff competence and skills are however taken into consideration to avoid monotony thus spurring learni ng among employees. Other improvement mechanisms are also considered such as personal development; this is usually sponsored by the organization. While offering such training staff may fill indebted to the company thus simply avail their knowledge. The company also focuses more on production that meetings some of which may be time consuming yet decisions taken never avail much as anticipated.

Tax Cuts and Layoffs in the Economic Times and their Impact in Research Paper

Tax Cuts and Layoffs in the Economic Times and their Impact in Communities - Research Paper Example It is expected that this plan could actually boost the GDP by some 1.25% and the employment levels by 1.3 million in the next year (Kaplan, 2011). However the proposed plan is not without major difficulties perhaps the largest of which is the provision of some 447 billion dollars in order to make this plan work. For one thing, Obama’s proposal could not be tabled while Democrats controlled the Congress so tabling this proposal in a Republican controlled Congress is even more difficult. Furthermore the proposal is considering reducing the net incomes of a large amount of workers who will not agree to such proposals that curtail their employment benefits. The current economic situation is being compounded by efforts on the part of state governments to cut down on employee benefits. Already unionized workers in New York are not ready to agree to such concessions in benefits even if they have to lose their jobs as a sign of protest. Already the government in New York is deposing t housands of workers because they are not ready to accept new contracts that include tax tradeoffs as well as removal of entitlements that reduce their pays by a sizable amount (Economist, 2011). Although the largest union has agreed to reduced pay structures but the second largest union is adamant to accepting these new contracts. Friction is rising as working people are removed from jobs because they demand their right. This indicates that the federal government’s proposed tax breaks are more than just required in order to avert further layoffs which would in turn lead to little else than more recession. When the proposal’s finances are looked at in greater detail, it becomes apparent that the largest contributor to funding is from limiting deductions for upper income earners at some 405 billion dollars. The other components of financing represents smaller figures including treating carried interests as ordinary income (18 billion dollars), limiting oil and gas compan y tax benefits (40 billion dollars) and removing corporate jet tax breaks (3 billion dollars). It is highly clear that the federal government could still increase the chief component of funding if it did not limit the amount of deductions for upper income earners. That would put the federal government in a position to possess greater finances that could be used to stimulate the economy. While it is clear that the federal government has shown interest in creating more jobs by providing incentives and by expanding infrastructure based projects, but this proposal is highly unlikely to get tabled. Even if the proposal was to get approved in Congress somehow, the next problem would be the credibility of the federal government when it comes to creating jobs. The government has always had a poor history of creating new jobs (except the FDR years). At this point in time, tax breaks are required for low income workers so that they can deal with their pervasive state of near insolvency. Howev er it hardly makes any sense to curtail taxes for high income earners who are already finding enough money to spend. Economists argue that the tax cuts provided to the average Joe worker are being saved up and this may even be true but given a few continuous years of savings, these workers will reinvest in the economy in terms of their savings dollars. The need of the hour is to redistribute the money in the economy

Corporate Finances Case study Research Paper Example | Topics and Well Written Essays - 750 words

Corporate Finances Case study - Research Paper Example In this case, the business has to take some precautionary measures to cushion the business form such financial meltdown. In a business, it does not matter the amount of profit your company is making in a day, a month or quarterly, the most important thing to ensure is the continuity of the cash flow of the business. In this case a cash flow forecast is important and an integral part of any business successes. Without doing the forecast, one is destined to have problems in paying suppliers as well as meeting the basic business financial obligation and this will results into failure of the business to operate (Ross, & Westerfield, 1996). In this regard based on the information of the cash flow of the business, there are several options open for the business to evade the financial crisis. There are several ways of mitigating on a looming cash flow crisis; these are considered depending on the analysis of the business performance and cash flow. In the case of Manson the following are considered; The mainstream sources of cash flow are the revenues collected from sales of the business products. Mason Corporation must then ensure that they constantly meet the projection of the sales to ensure collection of sufficient cash (Ross, & Westerfield, 1996). Money borrowed to make up for a looming financial problems associated with poor cash flow are not always the best option. The business should ensure that the sales targets are met and that there is no viable market that is left unattended to. For instance, if a business has the potential of making sales of up to $ 2 million and manages only $1million, this will imply that the business will be short of the $ 1 million untapped. This always makes businesses to opt for other sources of income to meet their financial obligation, which are paid at extra cost. Mason should thus endeavor to rationalized its credit policy and significant reduce the debtors. Mason

The spread of English and the rise of new Englishes Essay

The spread of English and the rise of new Englishes - Essay Example While on the study of English, introspection on how English came into being can be elucidated here. The following figure throws light on the various cultures and sects that contributed to the development of English as we see today. The history of English is divided into three periods since its existence way back some 1000 BCE. Though it is difficult to establish the correct year, researchers have unanimously concluded that the three periods are referred to as Old English (or Anglo-Saxon), Middle English, and Modern English. The graph above shows that the earliest period is marked with the migration of certain Germanic tribes from the continent to Britain in the fifth century A.D., though no records of their language survive from before the seventh century, and continued till the end of the eleventh century or a bit later. Before the end of the eleventh century, Britain was also being influenced by Latin. Old Norse (the language of the Viking invaders), and Anglo-Norman French of the dominant class after the Norman Conquest in 1066, had a substantial impact on the lexicon, and the well-developed inflectional system that typified that the grammar of Old English had begun to break down (Merriam-Webster, 2007)2. We have see 2.0 Executive Summary We have seen that English is now a popular language spoken by natives of almost all nations around the globe. But, does English actually qualify to be the global language A headline in 'Globe and Mail' published in Toronto in 1997 read, "English is the global language". Though not much of ado, headlines of similar nature have appeared in thousands of newspapers and magazines across the globe in recent years. 'English Rules', a headline with a difference, showcases the popularity and strength of English in a world of uncanny universality of the language's spread and continuation. So what does it mean to say that a language is a global language Or why is English the language, usually cited in this connection If English did become the global language, will it remain omnipresent These and more questions lead researchers to question the theory, whether; English is in fact the first language of the world If English is one's mother tongue, one may have mixed feelings about the way English is spreading around the world. On the one hand, there is cause for pride, that English language has become ever so successful, but on the other, there could be consternation that the same language that was inherent as English, is being influenced by others, who borrow words from languages other than English to suit themselves (David Crystal, 2003, English as a Global Language)3. A lot of countries have their own native language or 'mother tongue', as it is popularly referred to as. If this is the case, which is true, how does English qualify to be declared the official global language There are two possibilities; one, English

Book Reflection--NOT A BOOK REVIEW Assignment Example | Topics and Well Written Essays - 1500 words

Book Reflection--NOT A BOOK REVIEW - Assignment Example The consequences of analysis exposed that commitment felony type, to a much less extent, institutional delinquency behavior considered heavily in decisions to raise adult portion of mixed sentence. Causes of Reoffending There is mounting recognition that institutional transgression may be an eminent cause of reoffending following the release institutionalization. It is unlucky that misbehavior when institutionalized has particularly been taken away from a comprehension of post release recidivism consequences. There is some pragmatic experience research on adult subject or juvenile delinquents. Procedures of delinquent behavior pre-incarceration, such as past delinquent and arrests adjudications that have had staples in reoffending research linking the juvenile delinquents. The absence of research on institutional misbehavior to recidivism is therefore astonishing making sure that delinquency behavior is a prime indicator of steadiness in misbehavior and many other antisocial performa nces (Trulson and Marquart, 30-60). Research Studies Even though the research is limited, some inquiry over affiliation of misbehavior to the post release recidivism for the juvenile delinquents is eminent for many reasons. First of all, the studies have shown that time institutionalization is important for several juvenile delinquents which give them the time to persist insulting on ‘inside’. For some time, at a grave pace and relatively common practice of juveniles show the persistence in criminal and other disruptive behaviors. In spite of institutionalization, there is tiny reason to think that these offenders will finish upsetting in instant period succeeding the instant period after getting done with their institutionalization (Trulson and Marquart, 70-72). Second, the institutional indicators of misbehavior are frequently the easiest recorded performances shown by aberrant offenders at the release point from the institutionalization. The delinquent history first measures and then other pre-incarceration variables regularly combined with recidivism. For instance, there are some years taken away from misbehavior when institutionalized and even further taken from the delinquent’s issue from incarceration. Existing behavior is closely linked with nearby past, the additional current behavioral systems of misbehavior may then assist to spread the comprehension of post release recidivism determinants. In fact, a rising body of literature has shown that primitive life circumstances are eminent part of elucidating the current behavior (Trulson and Marquart, 75-80). The final and the third, the connection or association among recidivism and misconduct has immense empirical implications for those people accountable for releasing the juvenile delinquents, mostly for release of most grave, chronic, or violent state leading up to juvenile offenders. The youngsters who come up to the state incarceration are most traumatic offenders in a juvenile ju stice system. Wholly, these are the offenders who still live on the growth side of total crime-age curve. These are the ones who are mostly on left hand side of offenders. When these

The spread of English and the rise of new Englishes Essay

The spread of English and the rise of new Englishes - Essay Example While on the study of English, introspection on how English came into being can be elucidated here. The following figure throws light on the various cultures and sects that contributed to the development of English as we see today. The history of English is divided into three periods since its existence way back some 1000 BCE. Though it is difficult to establish the correct year, researchers have unanimously concluded that the three periods are referred to as Old English (or Anglo-Saxon), Middle English, and Modern English. The graph above shows that the earliest period is marked with the migration of certain Germanic tribes from the continent to Britain in the fifth century A.D., though no records of their language survive from before the seventh century, and continued till the end of the eleventh century or a bit later. Before the end of the eleventh century, Britain was also being influenced by Latin. Old Norse (the language of the Viking invaders), and Anglo-Norman French of the dominant class after the Norman Conquest in 1066, had a substantial impact on the lexicon, and the well-developed inflectional system that typified that the grammar of Old English had begun to break down (Merriam-Webster, 2007)2. We have see 2.0 Executive Summary We have seen that English is now a popular language spoken by natives of almost all nations around the globe. But, does English actually qualify to be the global language A headline in 'Globe and Mail' published in Toronto in 1997 read, "English is the global language". Though not much of ado, headlines of similar nature have appeared in thousands of newspapers and magazines across the globe in recent years. 'English Rules', a headline with a difference, showcases the popularity and strength of English in a world of uncanny universality of the language's spread and continuation. So what does it mean to say that a language is a global language Or why is English the language, usually cited in this connection If English did become the global language, will it remain omnipresent These and more questions lead researchers to question the theory, whether; English is in fact the first language of the world If English is one's mother tongue, one may have mixed feelings about the way English is spreading around the world. On the one hand, there is cause for pride, that English language has become ever so successful, but on the other, there could be consternation that the same language that was inherent as English, is being influenced by others, who borrow words from languages other than English to suit themselves (David Crystal, 2003, English as a Global Language)3. A lot of countries have their own native language or 'mother tongue', as it is popularly referred to as. If this is the case, which is true, how does English qualify to be declared the official global language There are two possibilities; one, English

Personal Selling and Sales Promotion MBA Marketing (Masters Level) Essay

Personal Selling and Sales Promotion MBA Marketing (Masters Level) - Essay Example Ingraining is a process by which people at work develop norms and beliefs (Kerin et al 2005). Certain ways of thinking and doing become taken for granted even though they have not been explicitly stated. In the main aspect of value communication, direct two-way information transfer between customer and firm, service businesses enjoy an edge, because the customer is in the system. Their needs are therefore not remote and to be inferred but right here and given expression to. The likelihood of a firm being able to match customer needs exactly is correspondingly higher, provided the firm can customize its services (Kerin et al 2005). An interactive relationship with customers often develops in many service arenas while the service is being rendered. The customer could explain his/her needs, air travel routing with stopover, variations on a dinner order, advice from a securities analyst--and often receive service in real time. Again feedback could also be instant, resulting in high commu nicated value, provided responsiveness, flexibility, and learning ability are incorporated into the system. These strategies make the assumption that the company intends to persist in a concentration mode, that is, limit its horizons to a single product/service or achieve a predominant portion of its sales in one industry. Few large or medium size firms confine their product horizons (Kerin et al 2005). Following Kotler and Armstrong (2008) customer relationship management has a great impact on sales and value creation. "Winning and keeping accounts requires more than making good products and sales. It requires listening to customers, understanding their needs and coordinating the company's efforts to create a customer value" (p. 468). Typically it is small businesses that start with such a focus. With success and growth generally comes a desire to reduce dependence on any one product/market. Diversified firms have more stable sales and earnings. Risk reduction unquestionably helps enhance shareholder value. For instance, in such companies as DuPont or McDonald's this emphasizes the high priority that must be attached to cohesiveness and unity in the high-value organization, not just as a means to an end but intrinsically and for its own sake (Kerin et al 2005). The strengthening of linkages within and among the value creation demands a cooperative endeavor as does the need to brid ge hierarchic gaps. A main value that seems critical to the value-seeking firm is a mutuality of respect. The relevance and importance of others to the aims and purposes of the firm have to be acknowledged. Mutual respect strikes to the very heart of the issue of the dignity of the individual and the absolute conviction that the success of the enterprise depends upon each one's contribution. This applies not only to employees but to every other stakeholder, particularly customers and suppliers. In spite of complexity and global nature of business, such giants as Wal-Mart and Toyota strive toward meeting the needs of customers, which is a pervasive, ever-present consciousness of the centrality of value to a firm's mission. In addition to customer value is an ideal to strive for in the relationship among employees, customers, suppliers and other stakeholders.

Challenges to Infection Control of Hep C, B and HIV

Challenges to Infection Control of Hep C, B and HIV Infection control and cross contamination prevention are imperative to ensuring high quality patient care and quality of life for all patients. In the hemodialysis clinics and hospital units where patients are in end stage renal disease the prevention of infection is of utmost concern as it is directly correlated to lowered morbidity and mortality rates. Blood borne pathogens and bacteria are transmitted through poor infection control practices and lack of cross contamination prevention procedures. To understand the importance of infection control and cross contamination prevention, it is first imperative to understand the risks and consequences of infection transmittal in the hemodialysis unit. The hemodialysis unit is unique in that the procedure allows pathogens to enter the body through access sites, injection sites, and catheterization, all of which increase risk of infection for already ill patients. The following explores the most common concerns in infection transmittal as He patitis C and B, HIV, and common bacteria found in hemodialysis patients. This is followed by an exploration of methods in infection control, focusing on the procedures of cleaning, sterilization, and disinfection. An examination of staff education and training procedures that impact infection control and patient care follows. The research concludes with a summary and commentary. Research has often compared the incidences of HCV infections in hemodialysis and peritoneal dialysis in patients, finding that patients undergoing clinical bloodstream invasive hemodialysis procedures have three times higher rates of HCV infections (Horl et al 2004). This is reflective of nosocomial transmission of HCV within the clinical dialysis setting (Horl et al 2004). HCV is transmitted through cross-contamination, occurring through blood, shared cannulas, and equipment, and blood transfusions (Horl et al 2004 p 1390). A comparison of the outcome of hepatitis virus-positive and -negative kidney transplant and hemodialysis patients involved 384 kidney transplant patients (67 HBsAg positive, 39 anti-HCV positive, 278 hepatitis negative), transplanted between 1987 and 2001, and 403 hemodialysis patients (128 HBsAg positive, 83 anti-HCV positive, 192 hepatitis negative) who had started hemodialysis and were referred to the kidney transplant waiting list during the same period (Visn ja et al 2008). Comparison of the groups survival rates, adjusted for patient age, showed that all kidney transplant patients survived longer than hemodialysis patients (p Thirty-two outpatient hemodialysis providers in the United States voluntarily reported 3699 adverse events to the Centers for Disease Control and Prevention (CDC) National Healthcare Safety Network (NHSN) during 2006 (Klevens et al 2008). Among the 599 isolates reported, 461 (77%) represented access-associated blood stream infections in patients with central lines, and 138 (23%) were in patients with fistulas or grafts (Klevens et al 2008). The microorganisms most frequently identified were common skin contaminants (e.g., coagulase-negative staphylococci) (Klevens et al 2008). Hepatitis C (HCV) among maintenance hemodialysis patients has limited data on the incidence and prevalence. According to Bennett, Brachman and Jarvis (2007 p 360): In 2002, 63% of dialysis centers tested patients for anti-HCV, and 11.5% reported having (symbol) 1 patient who became anti-HCV positive in 2002. The incidence rate in 2002 was 0.34% among centers that tested for anti-HCV, the prevalence of anti-HCV among patients was 7y.8%, a decrease of 25.7% since 1995. In the facilities that tested, the reported incidence was 0.34% and the prevalence3 was 7.8%. Only 11.5% of dialysis facilities reported newly acquired HCV infection among their patients. The most efficient transmission of HCV is through direct percutaneous exposure to blood, central to the epidemiology of HCV transmission is the infected patient (Bennett, Brachman and Jarvis 2007 p 360). Staff members in hemodialysis clinics have similar rates of infection as other healthcare workers, between 1-2% (Bennett, Brachman and Jarvis 2007). The risk factors of HCV infection in hemodialysis clinics include blood transfusion from unscreened donors and the number of years the patient has undergone hemodialysis treatment (Bennett, Brachman and Jarvis 2007). The years of hemodialysis treatment is an independent risk factor that is strongly associated with high HCV infection rates, where the time of hemodialysis treatment increases the prevalence of HCV infection (Bennett, Brachman and Jarvis 2007). Patients undergoing hemodialysis for less than five years have a 12% chance of infection, while patients receiving dialysis for more than 5 years have a 37% chance of infection (Bennett, Brachman and Jarvis 2007). Dialysis related HCV outbreak research is indicative that HCV transmission occurs due to inadequate infection control practices of supplies and machinery (Bennett, Brachman and Jarvis 2007). During hemodialysis, monitors such as the venous pressure monitor is used to as a protective system against external blood loss, wh ere blood may leak through clamps on infusion lines (Horl et al 2004). Pressure of the leak is sense through an air-filled tube that connects the venous bubble to the monitor, which senses the pressure of the blood flow; however blood losses up to 40 ml/min may be undetectable by the sensor equipment (Horl et al 2004). Cross-contamination during invasive practices occurs when blood enters the air-filled tube and contacts the monitoring machinery where the pressure protectors are inserted into the line or connective areas (Horl et al 2004). Hydrophobic and impermeable flexible membranes used may become wetted with blood, and thus pressure changes are not transmitted to the sensor and the monitor itself does not function accordingly, indicating that cross contamination may have occurred (Horl et al 2004). The CDC reported three outbreaks of HCV infection from 1999-2000 for patients in chronic hemodialysis centers (Bennett, Brachman and Jarvis 2007). Cross contamination opportunities were the common indicator of infection, where observations of cross contamination included: Equipment and supplies that were not disinfected between patient use (Bennett, Brachman and Jarvis 2007 p 360). Use of common medication carts to prepare and distribute medications at patient stations (Bennett, Brachman and Jarvis 2007 p 360). Sharing of multidose vials, which were placed at patients stations on the top of the hemodialysis machine (Bennett, Brachman and Jarvis 2007 p 360). Contaminated priming buckets that were not routinely changed or cleaned and disinfected between patients (Bennett, Brachman and Jarvis 2007 p 360). Machines surfaces that were not routinely cleaned and disinfected between patients (Bennett, Brachman and Jarvis 2007 p 360). Blood spills that were not cleaned up promptly (Bennett, Brachman and Jarvis 2007 p 360). The sharing of multidose vials or injectable medications has been a source of high cross contamination. According to Finelli (et al 2002 p 58: â€Å"In 2002, 52.8% of centers reported that medications from multidose vials were drawn into syringes in preparation for patient administration in a dedicated medication room or an area separate from the treatment area, 24.6% reported that medications were prepared on a medication cart or a medication area within the treatment area, 3.7% at the dialysis station, and 18.9% in other areas. In 2002, the incidence of HBV infection was significantly higher among patients in centers where injectable medications were prepared on a medication cart or medication area located in the treatment area compared to a dedicated medication room (Table 13). However, the incidence of HCV infection was not significantly different by location where injectable medications were prepared. The incidence of HBV results are of particular concern because all medications, supplies, and equipment for HBsAg-positive patients should be dedicated for their use and not used by HBV-susceptible patients. Outbreaks of HBV infection have occurred when multipledose medication vials were available in the treatment area and used for both infected and susceptible patients, although isolation procedures for HBsAg-positive patients were in place for equipment and other supplies. To avoid contamination in the general hemodialysis population, medications should be prepared in a centralized area separate from the treatment area, and supplies and equipment should be shared only if they are disinfected between patients.† Furthermore, in dialysis centers where multiple infections clustered around timeframe a common exposure event is suggested as being likely due to supply carts moved from station to station which carried clean supplies and blood contaminated items such as biohazard containers, sharps disposal containers, and other containers contaminated or used to contain patients blood (Bennett, Brachman and Jarvis 2007). Due to the cross contamination opportunities and incidences, it is recommended that routine testing of hemodialysis patients for anti-HCV occur on admission and reoccur every six months (Bennett, Brachman and Jarvis 2007). HIV patients often undergo hemodialysis over other options of dialysis therapy when they are in advanced stages of the disease, as hemodialysis has lowered incidences of protein loss and peritonitis (Henrich 2003). Hemodialysis is also preferred over CAPD for patience with cognitive motor dysfunction (Henrich 2003). However, concerns of transmission of HIV infection during hemodialysis in clinical dialysis units exist as patient to patient, patient to staff, and staff to patient risks of cross contamination (Henrich 2003). The risks of HIV transmission from patient to patient is extremely unlikely in dialysis units that conform to the practice guidelines recommended by the CDC† (Henrich 2003 p 341). The CDC examines that individual dialysis units had no HIV nosocomial transmissions for patients undergoing hemodialysis treatments in clinical settings (Henrich 2003). Furthermore, a study of multiple dialysis centers across the USA found no instances of HIV seroconversion over a 48 week period (Henrich 2003). Thus there is a negligible risk of HIV transmission, and therefore HIV patients do not require dedicated machines or isolation while undergoing hemodialysis when the clinicians follow the CDC guidelines (Henrich 2003). HIV has not been shown to be transmittable through hemodialysis machines as the pore size of dialyzer membrane is between 1 and 7 nm, and the HIV virus is 105 nm (Henrich 2003). The use of the same dialysis machine between HIV positive and negative patients is not correlated with the transmission of HIV in the clinical setting, provided that disinfection procedures for dialyzers and dialysis machines are followed for both non-HIV positive and HIV positive patien ts (Henrich 2003). It is important to note that when the disinfection and cross contamination procedures are ignored, HIV outbreaks in dialysis clinics can occur (Henrich 2003). This is represented by recent outbreaks of HIV in Columbia, Argentina, and Egypt hemodialysis clinics. In Columbia it was found that the transmission of HIV was due to the cross contamination of dialysis access needles and sharing of inadequately disinfected site access needles (Henrich 2003). In Argentina the cross use of filters and multidose heparin vials was shown to be the likeliest reason for the transmission of HIV (Henrich 2003). In Egypt, syringes were used for more than one patient, allowing the cross contamination to occur (Henrich 2003). While HIV patient to patient transmission has not occurred in Westernized clinics, it is imperative that adequate procedures for dialyzer and dialysis access devices are continuously utilized as a precautionary and preventative method (Henrich 2003). For healthcare workers, patient to staff transmission is a high concern. Interestingly, only one incidence of patient to staff HIV transmission has been recorded in the United States, which occurred through a needlestick injury (Henrich 2003). Yet risk still exists, where research statistics show reported incidences of 5 needlestick exposures and 28 skin and mucous membrane exposures for every 10,000 dialyses. (Henrich 2003 p 320) However, only one instance of HIV seroconversion due to patient to staff transmission has been reported by the CDC, but that should not diminish the risk that HIV transmission can occur, most likely due to needlestick injuries in hemodialysis clinics (in peritoneal dialysis, it may occur through improper handling of PD effluent) (Henrich 2003). Staff to patient transmission is also a concern. According to Henrich: To date, there have been no reports of transmission of HIV from a health care worker to a patient in a dialysis setting. There are other important issues in dialysis units that accept patients with HIV infection. Patients with HIV infection are prone to infection with myobacterium tuberculosis. In contrast to HIV, M. tuberculosis infection is an aerosol-transmitted infection, and, therefore, precautions to prevent the spread of this infection to other patients should be taken. Importantly, M. tuberculosis infections among HIV infected patients are often multidrug resistant. Nosocomial transmission of multidrug tuberculosis has been described. In addition to tuberculosis, HIV infected patients are at increased risk of other communicable infections. Appropriate precautions should be observed to protect other patients in the dialysis facility and the staff caring for these patients. (Henrich 2003 p 342). Nontuberculosis mycobacterial (NTM) infections are a concern for all hemodialysis patients, particularly in clinics that practice the reuse of dialysis machinery (Nissenson and Fine 2005). NTMs have a predilection to colonization in water utilized for hemodialyzer reprocessing, where the CDC examined 115 dialysis centers in 1988 (Nissenson and Fine 2005). NTM recovery from water was found in 83% of these centers and 50% of all water samples of these centers (Nissenson and Fine 2005). An outbreak in Loiusiana that occurred in 1985 was due to inadequate sterilization of hemodialysis equipment, where 27 patients became infected with mycobacterium chelonei, 14 patients died over a one year period (Nissenson and Fine 2005). Similar outbreaks have occurred over the last twenty years, where bacterial contamination of reprocessed dialyzers was the main culprit (Nissenson and Fine 2005). No bactermias were found in patients who used only new dialyzers (Nissenson and Fine 2005). In a 1995 repo rt, an outbreak of klebsiella pneumoniae bactermia was shown to be due to cross contamination (Nissenson and Fine 2005). These incidences are attributed to failure to adequately use aseptic techniques during the reprocessing of dialyzers used by patients with bacteremia infections, thus allowing the contaminated dialyzers to spread to other patients in the hemodialysis clinics (Nissenson and Fine 2005). Viral infection has been the main epidemiologic concern in the hemodialysis units; however, bacterial infection is responsible for more than 30% of all causes of morbidity and mortality in Portuguese hemodialysis patients, vascular access infection being the culprit in 73% of all bacteremias (Ponce et al 2007). A prospective multicenter cohort study of bacterial infections incidence, conducted from January to July 2004 in five hemodialysis units, to record and track bacterial infections, using a validated database from CDC’s Dialysis Surveillance Network Program (Ponce et al 2007). The results are surmised: 4,501 patient-months (P-M) were surveyed, being dialyzed through a native fistula (AVF) in 60.6%, a graft (PTFE) in 31.3%, a tunneled catheter (TC) in 7.6%, and a transient catheter (C) in 0.5%. 166 hospitalisations were registered as target events and 182 intravenous antibiotic courses were assessed (Ponce et al 2007). Of these 182 antibiotic treatments, 47.8% included van comycin, only 30% had blood cultures drawn pretreatment, and only 36% were positive. The research found 98 infections at the vascular access site and 2.13 infections at other sites. The isolated microorganisms were Staphylococcus epidermidis in 40.1%, Staphylococcus aureus in 30.1%, Pseudomonas in 13.3%, and Escherichia coli in 3.3% (Ponce et al 2007). Researchers found that the number of target events and the bacterial infections incidence were remarkably homogeneous in the five Portuguese centers (Ponce et al 2007). The research concluded with the following major points: (1) High incidence of bacterial infections, causing major morbidity; (2) infectious risk is vascular access type-dependent, with dramatic rise in catheters; (3) underutilization of blood cultures to orient diagnosis and therapy, and (4) high rates of vancomycin prescription (Ponce et al 2007 p 136). Cetin (et al 2007) compared microbial findings and their resistance to antibiotics between hemodialysis patients and patients without end-stage renal failure with diabetic foot infections. An 18-month-long descriptive study analyzed bacterial isolates obtained from 32 hemodialysis (HD) patients with diabetic foot infection in an Antakya hemodialysis center and 65 patients with diabetic foot infection admitted to the Education and Research Hospital of Mustafa Kemal University, Turkey (Cetin et al 2007). The occurrence of gram-positive bacteria in the hemodialysis patients was found to be 59.0%, this rate in the other patients was 53.1% (Cetin et al 2007). The frequent bacterial species isolated in the hemodialysis patients were S. aureus (22.9%), followed by coagulase-negative Staphylococcus spp. (CNS) (19.7%), the microorganisms in the other patients were found as CNS (20.7%), followed S. aureus (18.0%) (Cetin et al 2007). The researches recommend that antibiotic therapy in HD patien ts with diabetic foot infection should be more closely guided by culture findings and antimicrobial susceptibility results (Cetin et al 2007). Patient’s exposure to dialyzer reprocessing allows for a potential for blood borne bacterial infections to occur, where the majority of NTM infections are due to the improper reprocessing techniques (Nissenson and Fine 2005). In recent history, there have been few indications of invasive infections from reprocessed dialyzers; however there are no current and reliable estimates of infection risk attributed to dialyzer reuse in hemodialysis (and other dialysis) clinics (Nissenson and Fine 2005). Standardization of reprocessing techniques has resulted in acceptably low risk of bacterial infections of modern dialyzer reuse (Nissenson and Fine 2005). Infection control practices in hemodialysis units reduce the risk of patient to patient transmissions through directly or indirectly contaminated devices (Mayhall 2004). Devices may include equipment, supplies, environment surfaces (floors, tables), and the personnel’s hands (Mayhall 2004). Practices should be routinely carried out for all patients in the hemodialysis units as there is increased potential for blood contamination during hemodialysis, where many patients undergoing hemodialysis are colonized or infected with pathogens (Mayhall 2004). Practices established for infection control include stringent measures for the prevention of HBV due to the ability of HBV to survive on surfaces and contaminate dialysis machines (Mayhall 2004). Patients with increased risk for transmission of pathogens such as antimicrobial resistant strains may require additional precautions such as dedicated (non-reuse) dialyzers (Mayhall 2004). Infection surveillance and other events is importa nt to monitor the infection control practices and ensure their effectiveness (Mayhall 2004). Chronic hemodialysis patients should have routine HBV and HCV infection tests and these tests should be reviewed promptly (Mayhall 2004). This allows the facility to identify potential cross contaminations before they result in an epidemic, allowing for proper infection control measures and possible staff retraining based on the test results (Mayhall 2004). It is important to note that test results must be communicated to other units of the facility when patients are moved for care, for example a HCV positive patient moves from hemodialysis to ICU allowing for better patient care (Mayhall 2004): Routine HCV testing should include use of both a screening immunoassay to test for anti-HCV and supplemental or confirmatory testing with an additional, more specific assay. Use of NAT for HCV RNA as the primary test for routine screening is not recommended, because few HCV infections will be identified in anti-HCV negative patients. However, if alanine amino-transferae levels are persistently abnormal in anti-HCV negative patients in the absence of another etiology, testing for HCV RNA should be considered. Blood samples collected for NAT should not contain heparin, which interferes with the accurate performance of this assay (Mayhall 2004 p 1152) Procedures for cleaning, disinfection, and sterilization for infection control in a hemodialysis center are important to reduce cross contamination, and do not differ greatly from those in other health care settings. However, the uniqueness of the hemodialysis setting allows for higher potentials for blood contamination due to the routine vascular system access that increases the potential for cross contamination of blood borne pathogens (Mayhall 2004). Critical medical items that require stronger disinfection and disposal techniques include needles and catheters and other equipment that requires invasive procedures (Mayhall 2004). Semicritical equipment includes those that come in contact with the mucous membranes, such as endoscopes (Mayhall 2004). Noncritical equipment is that which comes into contact with the skin, such as blood pressure cuffs. Hemodialysis units should maintain infection control policies that prevent cross contamination based on these critical levels to ensure t hat infection potential is reduced (Mayhall 2004). Specifically related to needles as critical medical equipment in the hemodialysis unit, the CDC issued the following statement regarding infection control and cross contamination: â€Å"To prevent transmission of both bacteria and bloodborne viruses in hemodialysis settings, CDC recommends that all single-use injectable medications and solutions be dedicated for use on a single patient and be entered one time only. Medications packaged as multidose should be assigned to a single patient whenever possible. All parenteral medications should be prepared in a clean area separate from potentially contaminated items and surfaces. In hemodialysis settings where environmental surfaces and medical supplies are subjected to frequent blood contamination, medication preparation should occur in a clean area removed from the patient treatment area. Proper infection control practices must be followed during the preparation and administration of injected medications. This is consistent with official CDC recommendations for infection control precautions in hemodialysis and other health-care settings. Health departments and other public health partners should be aware of the n ew CMS conditions for ESRD facilities. All dialysis providers are advised to follow official CDC recommendations regarding Standard Precautions and infection control in dialysis settings. Specifically, CDC has recommended the following: ‘Intravenous medication vials labeled for single use, including erythropoietin, should not be punctured more than once. Once a needle has entered a vial labeled for single use, the sterility of the product can no longer be guaranteed’. (MMWR 2008:875-876). Environmental surfaces that are frequently touched, such as equipment and tables, should be cleaned after each patients hemodialysis procedure with a detergent or detergent germicide (Mayhall 2004). This cleaning step is imperative to preventing cross contamination, but may be often overlooked. The cleaning process interrupts the cross contamination and transmission routes, and should be completed each time the equipment is used (Mayhall 2004). Patient to patient transmission of viruses and pathogens through the hemodialysis machine and its various components is an environmental risk, where the external surfaces such as the control pane and attached waste containers used for priming, as well as blood tubes and other items such as dialyzer caps and medication vials that may come into contact with the machine surfaces are all potential vehicles for cross contamination (Alter et al 2001). Microorganisms, including resistant bacterial spores, are killed by sterilization. The procedures for sterilization are generally steam cleaning or ethylene oxide gas used on critical medical equipment. However for equipment that is heat sensitive, FDA approved liquid chemicals can be used according to the manufacturer’s directions and with appropriate exposure timeframes (Alter et al 2001). High-level disinfectant may kill viruses and bacteria, but is not adequate for killing bacterial spores that exist in high numbers (Alter et al 2001). High-level disinfection includes heat pasteurization and chemical sterilants (also must be FDA-approved). The sterilants and high-level disinfectants can be used on medical devices, but not on environmental surfaces (Alter et al 2001). For environmental surfaces, the CDC recommends intermediate-level disinfectants that kill bacteria and most viruses (Alter et al 2001). This includes tuberculocidal hospital disinfectant and diluted bleach. Lo w-level disinfectants such as general purpose cleaners kill most bacteria and are designed for environmental surfaces, these can also be used on noncritical medical devices in accordance with manufacturer’s labels (Alter et al 2001). It is important to note that antiseptics such as chlorhexidene and iodine are designed for use on skin and are ineffective for cleaning medical equipment and environmental surfaces (Alter et al 2001). Prior to disinfection and sterilization, it is imperative that hemodialysis clinics support the use of germicidal detergents (Alter et al 2001). Germicidal detergents remove organic material such as blood and feces, as well as dirt and debris (Alter et al 2001). Dirt, debris, and organic material act as a protective shield for microorganisms by blocking or inactivating disinfectants and sterilants (Alter et al 2001). Therefore, hemodialysis clinics must add germicidal detergents to their cleaning and sterilization regimens (Alter et al 2001). Training and education of staff and patients is underlined as the most imperative component to ensuring the quality of infection control practices. Chronic hemodialysis clinics should update practices and policies to ensure that they are implemented and rigorously followed, where efforts should center on the education of new staff members and continuing education for tenured staff. Emphatically, hemodialysis units should consult CDC recommendations and approved practices to ensure that they are following the most appropriate and up to date infection control procedures. Staffs working in renal units are frequently unaware of the level of microbiologic contamination in their dialysis fluid arising from the presence of biofilm in the dialysis machines and the water distribution network (Hoenich and Levin 2003). Bacterial fragments generated by such biofilms are able to cross the dialysis membrane and stimulate an inflammatory response in the patient (Hoenich and Levin 2003). Such inflammation has been implicated in the mortality and morbidity associated with dialysis (Hoenich and Levin 2003). The desire to improve treatment outcomes has led to the application of more stringent standards for the microbiologic purity of dialysis fluid and to the introduction of ultraclean dialysis fluid into clinical practice (Hoenich and Levin 2003). Other researchers found that blood exposure is common for healthcare workers in hemodialysis, requiring the use of gloves when in contact with patients and patient equipment followed by appropriate hand washing techniques. Researchers examined staff members from a sample of 45 US hemodialysis facilities though anonymous survey questionnaires. The results show that of the 420 (69%) responses as: registered nurses, 41%; dialysis technicians, 51%; and licensed practical nurses, 8%. Only 35% of all respondents reported that dialysis patients were at risk for blood borne virus infections, and only 36% reported always following recommended hand hygiene and glove use practices (Shimokura et al 2006). Technicians, over registered nurses, reported more frequent compliance and measures for cross contamination prevention (Shimokura et al 2006). Compliance with recommended hand hygiene and glove use practices by hemodialysis staff was very low, and understanding of the reasons for compliance is seemingly ignored by some licensed nurses (Shimokura et al 2006). Infection control practices specific to the hemodialysis setting, and the reasons for these practices, was poorly understood by all staff (Shimokura et al 2006). This underlines that infection control training should be tailored to this setting and should address misconceptions of cross contamination and the risks of infections (Shimokura et al 2006). In one case of staff education, researchers reported an increase in Gram Negative Bacillus (GNB) infection in patients with long term catheters (LTC) (Mayor et al 2005). An objective was set to design an action plan and a new working methodology in order to eradicate the infection and the cause (Mayor et al 2005). Three periods were established in the prospective follow-up of LTC patients: the pre-epidemic period (01/94 to 03/99), with a bacteraemia every 144 days per patient, the epidemic period (04/99 to 12/00) with a bacteraemia every ten days per patient, and the post-epidemic period (01/01 to 04/02) (Mayor et al 2005). A multidisciplinary working group was established, which produced action plans for nursing and technical staff (Mayor et al 2005). The working methodology of the service was studied and analysed by means of a review (Mayor et al 2005). The dialysis and connector cultures were positive for GNB, confirming that they were of the same genetic origin (Mayor et al 2005) . An evaluation of the periods was carried out, studying the working methodology, to which no changes were made between the pre-epidemic and epidemic period (Mayor et al 2005). In the post-epidemic period, a number of changes were made to the care dynamic, with no other bacteraemia arising to date (Mayor et al 2005). Adapting and improving protocols is a good indicator of quality. The role of nursing staff communication, education, training and practices are vital in prevention of GNB (Mayor et al 2005). At Sentara Bayside (SBH), Leigh (SLH), Norfolk General (SNGH) and Virginia Beach General (SVBGH) Dialysis Units, researchers examined the ability of hemodialysis clinical areas of each hospital according to The JCs National Patient Safety Goals (NPSG) knowledge of Standards of Care/ANNA (Grier-Smith 2008). The research found that staff is able to articulate standards and requirements, where monthly and hourly rounds at each unit occur as well as peer to peer unit evaluations and daily huddles prior to work day based on behavior based expectations, the environment of care, and constant daily checks and balances (Grier-Smith 2008). The adherence to peer to peer communications, behavior support, and team work has been instrumental in supporting staff ability in the hemodialysis clinics to maintain strong positive scores in knowledge of standards of care, this underlines the importance of staff training and education that is continuously supportive of behaviors associated with lowering i nfection risks and